Last Updated: July 23, 2026

At Khitwa, we want you to be completely satisfied with your purchase. If your order is not the right fit or you receive a product with an issue, we are here to help.

1. Exchange Period

You can request an exchange within 14 days of receiving your order.

To be eligible for an exchange, the product must:

• Be unworn and unused

• Be in its original condition

• Include the original box and packaging

• Include all original accessories and tags

• Not show any signs of use, damage, or alteration

2. Return Policy

If you would like to return your order, you may request a return within 14 days of receiving your order, provided that the product meets the eligibility requirements mentioned above.

Returned products must be in their original condition and suitable for resale.

3. Size Exchanges

If you ordered the wrong size, you may request an exchange for another available size.

The exchange is subject to product availability.

We strongly recommend checking our Size Guide before placing your order to choose the correct size.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide your order details and clear photos or videos of the issue so we can review it and provide the appropriate solution.

5. Non-Returnable Items

We may not accept returns or exchanges for products that:

• Have been worn or used

• Are damaged due to customer use

• Are missing the original packaging or accessories

• Have been washed, modified, or altered

• Show visible signs of wear

6. Shipping Costs

Shipping and delivery fees related to returns or exchanges may apply depending on the reason for the request.

If the item is damaged, defective, or incorrect due to an error on our part, Khitwa may cover the applicable return or exchange shipping costs.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

• Your order number

• The product you would like to return or exchange

• The reason for your request

• Photos or videos, if applicable

Our team will review your request and guide you through the next steps.

8. Refunds

If your return is approved, the refund process will depend on the original payment method and applicable payment provider procedures.

Refunds may be processed after the returned product has been received and inspected.

9. Policy Changes

Khitwa reserves the right to update this Returns & Exchange Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.